Franklin Vets Blog

What does Level 3 mean to our services?

April 22, 2020

What does level 3 mean to me

As we move to Level 3 next Tuesday there are some changes to the services we can provide. 

Operating under level 3

We will be gradually moving towards offering a full range of services but we are still required to follow government directives for keeping both your family and our teams safe. This means that we will still have to limit our face to face contact with you.

For those of you that haven’t been to Franklin Vets during lockdown, things are quite different and take a lot more time than in “pre-lockdown” days. You need to plan your visit ahead by ringing, emailing or making an appointment online. Once at the clinic, you need to follow the instructions of our team. In most situations, you will still not be able to enter the clinic unless you have been triaged in. As you can appreciate, it will take some time to transition to more services so availability will be limited for the next few weeks.

We are committed to keeping both our people and our clients safe so we ask you for your patience at this time.

As you can imagine, our phones are running hot with this news, so please use our online options to save yourself time.

Bookings & shopping through the client portal

Login into the client portal. There are instructions on our website, which will step you through this process. Once in the client portal, you will be able to:

  • Make online appointments for sick pets or kitten/puppy vaccinations. Routine appointments will open up online from Monday, 4th May.
  • Order products for pick up
  • Order repeat prescriptions
  • Access your pet’s health information, including due dates for vaccinations and treatments.

Email orders: available Monday – Friday only

If you know what you want, email your product order to orders@fvs.co.nz
Someone will call you with further instructions regarding payment & pick up. We can always check out your previous purchases if you aren’t 100% sure what you need.

Email your local clinic

If you need to contact your local clinic, email is a great option. You can find all our email addresses on our website.

ANZAC opening hours

All clinics will be closed for ANZAC Day (Saturday 25th).

Open Sunday 26th – Papakura (8am-6pm), Beachlands (9am-3pm), Pukekohe (8.30am-6pm), Waiuku (7am-7pm), and Paeroa (8am-5pm).

All clinics will be closed on Monday 27th April, except for Paeroa Vets which is open 8am-5pm.

If you have a pet emergency, please phone your local Franklin Vets clinic during open hours so we can be prepared.

Stay safe out there.

Regards
The team at Franklin Vets.