Franklin Vets Blog

Important COVID-19 Level 4 Lockdown Update from Franklin Vets

August 17, 2021

While yesterday’s announcement was not the news we wanted to hear, we’ve faced these challenges before, and we are prepared to do it again. As veterinarians, we are classified as an essential service. However, there are some limits to what we are able to do at alert level covid

What does this look like? 
Essential services are those that if left until the end of the Alert Level 4 restrictions will negatively impact your pet’s welfare. Therefore, we will be able to:

  • Treat sick or injured animals
  • Prescribe & dispense veterinary medicines including flea and worm treatment
  • Vaccinate puppies
  • Perform surgery such as bilateral cruciate repair
  • Supply pet essentials such as food.

Non-essential services are those that won’t impact negatively on your pet’s welfare if left until after lockdown restrictions. These include:

  • Annual health checks
  • Routine vaccinations in adult animals
  • Routine surgery such as desexing and dental work.

What happens if you need to visit us?

All appointments must be booked & supplies ordered ahead of time.

Either ring your local clinic or book online. Please let our team be prepared for you.

What happens when you get to the clinic?

Please bring your mobile phone and a mask, stay in your car and call us for further instructions.

Find your clinic’s number here

Depending on what you have come for, our team will give you instructions re how the consult or supply pick up is going to happen.

In most situations, you will not be able to enter the clinic building under level 4 restrictions, and our team will collect your pet from the front door. All dogs need to have a secure collar and lead on and all cats need to be in a secure carrier. You will need to wear a mask as per the government’s regulations. Please do not be offended at these changes to normal practice.

We will be maintaining physical distancing protocols & wearing masks for all interactions with you.

For the safety of our team, we will only be able to make house calls depending on risk assessment. If you cannot come out, call the clinic and we will arrange for a remote consultation.

Bookings & shopping through the client portal

Login into the client portal. 

There are instructions on our website, which will step you through this process. Once in the client portal, you will be able to:

– Make online appointments
– Order products for pick up
– Order repeat prescriptions
– Access your pet’s health information, including due dates for vaccinations and treatments.

Email orders

Available Monday – Friday only. If you know what you want, email your product order to
Someone will call you with further instructions regarding payment & pick up. We can always check out your previous purchases if you aren’t 100% sure what you need.

Email your local clinic

If you need to contact your local clinic, email is a great option. You can find all our email addresses on our website.

Opening hours

All clinics will be open for the usual hours for the next four days. We will make any changes on our website.

Contact Tracing 

Each clinic has its own unique QR code which you can scan. We encourage you to use this.


If you have a pet emergency, please phone your local Franklin Vets clinic during open hours so we can be prepared.

As you can imagine, our phones are running hot with this new development, so please use our online options to save yourself time.

Thanks for your patience and stay safe out there.

The team at Franklin Vets.

covid cover for each other