Franklin Vets Blog

Level 3, Step 2 Update for Pets

November 8, 2021

At 11:59pm on Tuesday 9th November, we welcome Level 3, Step 2!wear a face mask

You are now welcome back into our clinics for RETAIL SALES only. However, to keep everyone safe, there are some new rules we all need to comply with.

Retail sales:

  • Most importantly, we have to limit numbers in the clinic. A team member on the door will let you know when it is safe to enter.
  • Scan in & mask up! Unless you have a medical exemption you will not be allowed in the clinic without a mask.


These will continue as they have in earlier versions of Level 3, as our vet consult rooms are just too small to allow the recommended 2-metre distancing.

  • Call the clinic when you arrive for your booked appointment and follow the instructions of our team.
  • For handover, make sure you wear a mask and your pets have secure collars & leads or are in cages.
  • Wait in your car while we see your pet & keep your phone handy.

With the phones ringing hot, booking online is a great option.

Repeat Prescriptions:sick or symptoms stay home

  • If you need any prescriptions, please order online via the portal or email your local clinic (this link takes you to their pages where you can find their email addresses). We will let you know how long it will take to prepare the order & when to come & pick it up.

Online shop:

  • We now have an online shop if you need supplies, which can ship products direct to you. As an opening special, freight is FREE until November 30th. Alternatively, you can shop in your local clinic as numbers allow.

Here’s to keeping you, your family and our team safe.

Remember, stay home if you have any flu-like symptoms.

Take care out there & thanks for your patience.

The team at Franklin Vets.