Having trouble booking online or accessing the client portal?

Follow these instructions

Please note: Our EzyVet client portal system requires an exact match of your first and last names, address, phone number(s) and email address, so if you aren’t sure what these are please email us at promotions@fvs.co.nz with the subject ‘Client Portal Login’ (during Mon-Fri business hours). Please include your first and last name, phone number(s), address and pet(s) name(s) and we will send you a link to your online account. This avoids a duplicate account being created.

If you are not able to leave your home, we can offer E-Consults for your pets and online shopping through our client portal.


E-Consults using Microsoft Teams give us the ability to engage with you and your pets face-to-face without the need to visit the clinic.

If you are a VIPCare client these will be free of charge to pets signed up to the programme,

Please phone your local clinic for an appointment. The team will step you through the E-Consult process. You will need to download Microsoft Teams from the Play Store (Android) or App Store (iPhone) onto a video-capable phone or tablet which has access to your emails.

Product Purchases through the client portal

Login into the client portal by clicking the ‘Client Portal’ button at the top of the page.  See instructions higher up this page, which will step you through this process. Once in the client portal, you will be able to make online appointments for sick pets or kitten/puppy vaccinations, order products for pick up, reorder medication and access your pet’s health information e.g. when vaccinations or flea treatments are due.

Make an enquiry

If you just want to make an enquiry or if you’d like our client services team to make an appointment for you, then please complete your contact details below.

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